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Forum Discussion

fstoolcorp's avatar
fstoolcorp
Helpful | Level 6
3 years ago

Your plan and billing information are managed externally

I am trying to subscribe to a plan, and I get this message instead of being able to sign up:   Your plan and billing information are managed externally    
Billing
Payments
Plans
upgrades
  • Hannah's avatar
    Hannah
    3 years ago

    Hey everyone.

     

    Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.

     

    If the issue persists, please let us know.

kWestion's avatar
kWestion
Explorer | Level 4
3 years ago

I am trying to link a Paypal account to my payment options. After selecting "Paypal" and entering in the country and bill zip, I select "Save" and I get a "Oops. Something went wrong" message. I tried this process in Firefox and Chrome, but the process is the same. I will say my Paypal account does have a different email address attached to it. Maybe this is causing the problem? Is it possible to get the 2 accounts to sync?

 

 

Best regards

-Jason

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey kWestion, thanks for posting here today! 

     

    It might sound trivial, but are you sure you're imputing the correct information when trying to upgrade? Have you also tried an incognito tab on one of your browsers? 

     

    Let me know more, and we'll take it from there. 

    • kWestion's avatar
      kWestion
      Explorer | Level 4
      3 years ago

      Hello Megan,

       

      Thank you for the reply. I am pretty sure I am entering in the information correctly. There is only a set of radio buttons, one to select by with credit card, the other to pay via Paypal. When I select Paypal, it has a pulldown menu for Country and an entry box for zip code. The last options are Cancel and Save.

       

      I logged back in to see if potential I had missed anything...and now everything has gone wrong. I no longer have any option for billing. There is no where to enter in any billing options. If I try to "renew" or "upgrade" a plan, it will send me to the Plan landing page, and then I have a message saying "Your plan and billing information are managed externally" . I have tried logging in via Firefox and Chrome on my PC. I also tried via my phone. Same results.

       

      This is quite different from yesterday, in which I had the option to add a credit card and/or Paypal. I was not receiving any "managed externally" popups. I have paid for this plan for 4 or 5 years now. So I am not sure why it is saying it is managed externally. I have attached a few screenshots.

       

      Best Regards

      -Jason

       

       

       

       

       

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