You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Your plan and billing information are managed externally
I am trying to subscribe to a plan, and I get this message instead of being able to sign up: Your plan and billing information are managed externally
Hey everyone.
Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.
If the issue persists, please let us know.
I'm having the exact same problem, i cant subscribe to any plan or update the billing method...
If anyone could help it wold be great.
Thanks.
Megan
Dropbox Staff
Dropbox StaffHello there, fstoolcorp & RitaNascimento, how are you today?
Are you both using the Basic plan at the moment? Is it possible that you're already subscribed to a plan, that's managed by Apple or Google?
Let me know more!
I'm having the same issue. I'm trying to resubscribe to a plan and this is the message prompt and it's not pushing through. Tried to update the billing information to PayPal; however, there's an error "There was a problem completing this request" Can you please help me? This is urgent.
Having the same problem. I wanted to downgrade from Professional to Plus and was told I had to cancel my Professional subscription and THEN to Plus. I cancelled Professional but now it won't let me upgrade at all. I use DropBox at work and it is super important that I'm able to sync files with my coworkers. Need this resolved ASAP!
@Megan i was previously in a plus subscription and i accidentally cancelled it, and now i cant resubscribe it.
It gives me the error: Your plan and billing information are managed externally.
and if its managaed by google so what ?? why cant i upgrade the plan???
I am on the basic plan at the moment. We have been on the Plus plan for 3 years, it was on the wrong credit card and it was mistakenly reported as fraudulent and a chargeback was issued. Our plan reverted to Basic, I am trying to re-sign up for Plus to regain the Plus services with the correct credit card.
- Hannah
Hey everyone, thanks for flagging this.
Since you're trying to upgrade directly through our website, can you all try to use a different browser or a private browsing window, to see if that helps at all?
Yes. I tried to use a different browser, and it did not help. ALSO, I thought the issue might be because my credit card needed updated, but when I tried to update my credit card, I get the error "You can’t update your billing information because Credit Card doesn’t support None currency.". I'm not sure if these two issues are related or not.
hello Megan
I am facing this same challenge and I tired login with Google as well but could not find any link and I am not an apple user.
Shalie
