Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆

Forum Discussion

fstoolcorp's avatar
fstoolcorp
Helpful | Level 6
3 years ago
Solved

Your plan and billing information are managed externally

I am trying to subscribe to a plan, and I get this message instead of being able to sign up:   Your plan and billing information are managed externally    
Billing
Payments
Plans
upgrades
  • Hannah's avatar
    Hannah
    3 years ago

    Hey everyone.

     

    Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.

     

    If the issue persists, please let us know.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hello there, fstoolcorp & RitaNascimento, how are you today? 

 

Are you both using the Basic plan at the moment? Is it possible that you're already subscribed to a plan, that's managed by Apple or Google?

 

Let me know more! 

RitaNascimento's avatar
RitaNascimento
Helpful | Level 5
3 years ago

@Megan i was previously in a plus subscription and i accidentally cancelled it, and now i cant resubscribe it.

It gives me the error: Your plan and billing information are managed externally.

 

  • tixster's avatar
    tixster
    Explorer | Level 4
    3 years ago

    I have exactly the same problem. I wanted to change the payment information and as soon as the subscription ended, the exact same error began to appear. I did not purchase a subscription in either the AppStore or Google Play, only through the website.

    • camcaasi's avatar
      camcaasi
      Helpful | Level 6
      3 years ago

      Same problem here

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!