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Forum Discussion
Your plan and billing information are managed externally
I am trying to subscribe to a plan, and I get this message instead of being able to sign up: Your plan and billing information are managed externally
Hey everyone.
Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.
If the issue persists, please let us know.
Megan
Dropbox Staff
Dropbox StaffHello there, fstoolcorp & RitaNascimento, how are you today?
Are you both using the Basic plan at the moment? Is it possible that you're already subscribed to a plan, that's managed by Apple or Google?
Let me know more!
I'm having the same issue. I'm trying to resubscribe to a plan and this is the message prompt and it's not pushing through. Tried to update the billing information to PayPal; however, there's an error "There was a problem completing this request" Can you please help me? This is urgent.
Having the same problem. I wanted to downgrade from Professional to Plus and was told I had to cancel my Professional subscription and THEN to Plus. I cancelled Professional but now it won't let me upgrade at all. I use DropBox at work and it is super important that I'm able to sync files with my coworkers. Need this resolved ASAP!
