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Forum Discussion
Your plan and billing information are managed externally
I am trying to subscribe to a plan, and I get this message instead of being able to sign up: Your plan and billing information are managed externally
Hey everyone.
Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.
If the issue persists, please let us know.
Same. I need this sorted ASAP.
The chat said to contact support and then disappeared without being much help.
I did try to change via Paypal, put a credit card in instead, but it then said my currency was 'none'. I went into Paypal, my currency is fine and is in billing via dropbox...but still says 'none'...What the?
Im having the same issue currently and need to get it resolved right away!
I am having the exact same problem! Please help.
- Same issue here... Dropbox support cancelled my pro + signature subscription cause i wanted to downgrade to just pro, but now im unable resubscribe and worried about losing 2TB of stuff:/
