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Forum Discussion
Your plan and billing information are managed externally
I am trying to subscribe to a plan, and I get this message instead of being able to sign up: Your plan and billing information are managed externally
Hey everyone.
Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.
If the issue persists, please let us know.
I am trying to upgrade my storage space and every time I get an error that says "my account is managed externally" I click upgrade and it won't even let me put in my credit card information, it automatically reverts me to the Subscriptions Management page with that message. My shared folders from work have stopped syncing and I need to view updates from a coworker so How do I get more storage space?
Walter
Dropbox Staff
Dropbox StaffHey baileyhoward2400, sorry to hear you're having issues with this.
Could you clear your browser's cache or try another browser or an incognito window and let us know if you still get the same error?
Cleared the cache...still get the message
Tried incagnio... message still the same
and tried in Google Chrome...same
