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Forum Discussion

fstoolcorp's avatar
fstoolcorp
Helpful | Level 6
3 years ago

Your plan and billing information are managed externally

I am trying to subscribe to a plan, and I get this message instead of being able to sign up:   Your plan and billing information are managed externally    
Billing
Payments
Plans
upgrades
  • Hannah's avatar
    Hannah
    3 years ago

    Hey everyone.

     

    Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.

     

    If the issue persists, please let us know.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey baileyhoward2400, sorry to hear you're having issues with this.

 

Could you clear your browser's cache or try another browser or an incognito window and let us know if you still get the same error? 

baileyhoward2400's avatar
baileyhoward2400
Explorer | Level 3
3 years ago

Cleared the cache...still get the message

 

Tried incagnio... message still the same

 

and tried in Google Chrome...same

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