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Forum Discussion

fstoolcorp's avatar
fstoolcorp
Helpful | Level 6
3 years ago

Your plan and billing information are managed externally

I am trying to subscribe to a plan, and I get this message instead of being able to sign up:   Your plan and billing information are managed externally    
Billing
Payments
Plans
upgrades
  • Hannah's avatar
    Hannah
    3 years ago

    Hey everyone.

     

    Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.

     

    If the issue persists, please let us know.

Shivam2's avatar
Shivam2
New member | Level 2
3 years ago

I am frustrated by facing this error while re-subscribing/upgrading my plan to dropbox plus. I tried all the options mentioned on community forum like trying to re-subscribe from different browser/incognito mode/by changing email address. Also, I couldn't find payment method in billing section to change it as per one of community answer. I did chat with support twice. Both of them couldn't help. I need to work on dropbox files urgently. Can someone from support look into this matter and help me to resolve this.  

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Shivam2, sorry to hear you're having issues with this.

     

    Since you already contacted our support team, could you share your ticket ID so that we can look them up in our system? 

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