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Forum Discussion
Your plan and billing information are managed externally
I am trying to subscribe to a plan, and I get this message instead of being able to sign up: Your plan and billing information are managed externally
Hey everyone.
Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.
If the issue persists, please let us know.
I have cancelled my monthly subscription through Google Play (which I have had for years) in order to sign up for a yearly subscription through Dropbox.com. Dropbox now asks me to upgrade (since my Google Play subscription has ended) and when I try to do that, I only get an error message ("Your plan and billing information are managed externally."). There is nothing else I can do. I removed the Google Play subscription completely and tried logging in via a different browser/incognito mode (as one solution on here suggests). So far, nothing has worked. What is particularly frustrating is that I cannot contact Dropbox support because I am on a basic plan now. I have been a paying customer for years and I intend to remain one, but I cannot seem to get any help with this from Dropbox directly.
