You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

fstoolcorp's avatar
fstoolcorp
Helpful | Level 6
3 years ago

Your plan and billing information are managed externally

I am trying to subscribe to a plan, and I get this message instead of being able to sign up:   Your plan and billing information are managed externally    
Billing
Payments
Plans
upgrades
  • Hannah's avatar
    Hannah
    3 years ago

    Hey everyone.

     

    Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.

     

    If the issue persists, please let us know.

daniellat's avatar
daniellat
Explorer | Level 4

I am unable to upgrade my account. Every time i try it says "account is managed externally" and i keep going around in circles. I currently dont have enough space for my content and work. I also tried to contact dropbox and only managed to get through to support once - and they were unable to solve it. Help!

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi daniellat, how are you today?

 

You mentioned that you've already contacted our Support. Would you be able to send me your ticket number reference, so I can locate it on our system?

 

Keep me posted!

  • daniellat's avatar
    daniellat
    Explorer | Level 4
    3 years ago

    it was in online chat and the transcript wioth number never got sent to me so I have had no way to follow up

    • baileyhoward2400's avatar
      baileyhoward2400
      Explorer | Level 3
      3 years ago
      I don’t know what was done on the support end but I was finally able to get more space on Friday.
      • daniellat's avatar
        daniellat
        Explorer | Level 4
        3 years ago
        Yes I was trying Saturday and Sunday (and today) still unable
  • Cheridragul's avatar
    Cheridragul
    Explorer | Level 3
    3 years ago
    Good morning Megan,
    I am having the same problem, can you please help me get a support ticket? Thank you!!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!