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Forum Discussion
Your plan and billing information are managed externally
I am trying to subscribe to a plan, and I get this message instead of being able to sign up: Your plan and billing information are managed externally
Hey everyone.
Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.
If the issue persists, please let us know.
Hello,
I am unable to upgrade my plan using the Dropbox.com website. My subscription with the Apple App Store has already expired, and I do not want to upgrade through Apple. I keep getting this error message: "Your plan and billing information are managed externally." How can I upgrade without using the Apple App Store?
- Walter
Dropbox Staff
Hi all, could you please clear your browser's cache and/or try another browser and let us know if you still get the same error?
If you do, would it be OK if we send you an email to investigate further?
I too had a subscription via my Apple Id/iPhone and when I try to cancel the subscription and upgrade to my previously expired subscription plan, it says the same things i.e. Your plan and billing information is being managed externally.
I canceled the subscription on my phone thinking the browser would let me choose another payment method but it doesn't.
How do we reach your support team? There is no direct email where we can share our concern. This is ridiculous! It's not a free service after all.
Can you or someone please log a ticket for us all or share the direct support email ID and update us what needs to be done here?
I see this post has been 3 weeks old and nobody has found a solution to this and neither did your experts have recommended anything useful, unless I missed reading it.
Guys you need to step up!!!!
Yes, please email me. [removed per the Community's Guidelines]
Hi Walter,
I used a different browser, and still get the same error message: "Your plan and billing information are managed externally." You are welcome to send me an email. Thanks...
