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Forum Discussion

fstoolcorp's avatar
fstoolcorp
Helpful | Level 6
3 years ago

Your plan and billing information are managed externally

I am trying to subscribe to a plan, and I get this message instead of being able to sign up:   Your plan and billing information are managed externally    
Billing
Payments
Plans
upgrades
  • Hannah's avatar
    Hannah
    3 years ago

    Hey everyone.

     

    Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.

     

    If the issue persists, please let us know.

Dallal's avatar
Dallal
Explorer | Level 4

Hello,

 

I am unable to upgrade my plan using the Dropbox.com website.  My subscription with the Apple App Store has already expired, and I do not want to upgrade through Apple.  I keep getting this error message:  "Your plan and billing information are managed externally."  How can I upgrade without using the Apple App Store?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi all, could you please clear your browser's cache and/or try another browser and let us know if you still get the same error?

 

If you do, would it be OK if we send you an email to investigate further? 

  • nickdrop's avatar
    nickdrop
    New member | Level 2
    3 years ago

    I too had a subscription via my Apple Id/iPhone and when I try to cancel the subscription and upgrade to my previously expired subscription plan, it says the same things i.e. Your plan and billing information is being managed externally.

    I canceled the subscription on my phone thinking the browser would let me choose another payment method but it doesn't.

    How do we reach your support team? There is no direct email where we can share our concern. This is ridiculous! It's not a free service after all.

    Can you or someone please log a ticket for us all or share the direct support email ID and update us what needs to be done here?

    I see this post has been 3 weeks old and nobody has found a solution to this and neither did your experts have recommended anything useful, unless I missed reading it.

    Guys you need to step up!!!!

      • JFJ's avatar
        JFJ
        New member | Level 2
        3 years ago

        Hello

         

        I am having same problem. Trying to upgrade to plus and getting the "Your plan and billing information are managed externally" error.

         

        Have tried multiple browsers with cleared caches.

         

        Would love some help!

  • Dallal's avatar
    Dallal
    Explorer | Level 4
    3 years ago

    Hi Walter,

    I used a different browser, and still get the same error message:  "Your plan and billing information are managed externally."  You are welcome to send me an email.  Thanks...

  • daniellat's avatar
    daniellat
    Explorer | Level 4
    3 years ago
    Hi I cleared my cache and it still didn’t work

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