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DamienFA's avatar
DamienFA
Explorer | Level 4
11 months ago

Account ownership transfer

Hi community,   I need your help as Dropbox support completely stopped answering me: I work for an association which has a Dropbox account with paid subscription. The account has been set up by a f...
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  • Megan's avatar
    Megan
    11 months ago

    Hi DamienFA,I got you! 

     

    I just created a ticket on my end for you, in order for us to have a closer look into this, I'll see you there.

     

    Cheers!

maher1982's avatar
maher1982
Icon for Super User rankSuper User

I am not sure but while you've mentioned that Dropbox support has not been responsive, it's essential to continue trying to reach them & submit a support ticket. As you mentioned, you can prove ownership through the credit card used for subscription payments that can confirm your association's ownership.

DamienFA's avatar
DamienFA
Explorer | Level 4
11 months ago

Thanks my friend, is there any email address I can write to or any website for me to submit another ticket?

  • maher1982's avatar
    maher1982
    Icon for Super User rankSuper User
    11 months ago

    Visit the official Dropbox Support page at https://www.dropbox.com/support.

    However, please note that it's uncertain whether they will accept your credit card proof and provide assistance in your specific situation. Nevertheless, it's worth giving it a try.

    • maher1982's avatar
      maher1982
      Icon for Super User rankSuper User
      11 months ago

      But can't you simply contact the former employee and request him/her to change the email associated with the Dropbox account from his personal email to the official association email?

      • DamienFA's avatar
        DamienFA
        Explorer | Level 4
        11 months ago

        That is not an option unfortunately.

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