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Forum Discussion

DamienFA's avatar
DamienFA
Explorer | Level 4
10 months ago

Account ownership transfer

Hi community,   I need your help as Dropbox support completely stopped answering me: I work for an association which has a Dropbox account with paid subscription. The account has been set up by a f...
Account Access
Create or delete account
Plans
  • Megan's avatar
    Megan
    10 months ago

    Hi DamienFA,I got you! 

     

    I just created a ticket on my end for you, in order for us to have a closer look into this, I'll see you there.

     

    Cheers!

DamienFA's avatar
DamienFA
Explorer | Level 4

Thanks my friend, is there any email address I can write to or any website for me to submit another ticket?

maher1982's avatar
maher1982
Icon for Super User rankSuper User
10 months ago

Visit the official Dropbox Support page at https://www.dropbox.com/support.

However, please note that it's uncertain whether they will accept your credit card proof and provide assistance in your specific situation. Nevertheless, it's worth giving it a try.

  • maher1982's avatar
    maher1982
    Icon for Super User rankSuper User
    10 months ago

    But can't you simply contact the former employee and request him/her to change the email associated with the Dropbox account from his personal email to the official association email?

    • DamienFA's avatar
      DamienFA
      Explorer | Level 4
      10 months ago

      That is not an option unfortunately.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hey DamienFA, let's jump right into this! 


        Do you have access to the email address linked to the former employee's Dropbox account? 

         

        If not, then we can definitely help you cancel the plan, but not gain access, I'm afraid. We need a back-and-fourth from the email address linked to the Dropbox account in order to confirm the identify, and help you access the account itself. 

         

        Keep me posted, and we'll take it from there!

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