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Forum Discussion
After trial, everyone in group lost access to Dropbox & now can't access account.
After I finished my trial, the other members received a notice stating that they will have to wait 1 week before being able to log on again. It's been 2 weeks and all the members get the notification that they must wait 1 more day. However, they keep getting this notification and 7 days have passed while being told just one more day.
I think the problem is that I deleted everyone from account at the end of my trial. Then, I received an email with a link asking if I want to continue with the plan or disband the members. As I already deleted everyone, there was no one to disband. Now, I'm stuck in this circle where I keep getting emails asking to disband or continue with the plan. No other choice is given and everyone cannot access any other account (I'm told).
If anyone know of a way to stop this and free everyone, please let me know. Thank you.
- Megan
Dropbox Staff
Hi Chris Nishihama, let's jump right into this!
It sounds like you're referring to the "locked state" phase after a Dropbox trial.
Would you mind accessing your account's plan page, and sharing with me what you see there?
You also mentioned that you deleted everyone from the account at the end of the trial. Would you mind clarifying the steps that you followed?
Keep me posted, and we'll take it from there!
In regard to deleting the team, on the right side there is a "+" icon for inviting members. After inviting various people, I deleted them from "Who can access" (I believe was the button).
- Megan
Hey Chris Nishihama!
Based on your initial message, it sounds like you're team admin and you simply removed the members from your Team (hence the messages about accessing their account).
It also seems as if you're part of a locked state team, which is why you received the disbanding messages. You can see more ways to remedy this here.
However, in the screenshot that you sent me, I can see that you're referring to shared folders. If you removed any members from a shared folder they wouldn't have an issue accessing their account.
In any case, I feel it'd be wiser for the members having issues to contact our Support directly about this.
I would suggest opening a private browsing/incognito window and reaching out to our support team through this page; they should be able to give you more info.
