Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

Madmaniakid's avatar
Madmaniakid
Explorer | Level 4
6 months ago

Branding not working or showing

Hello all, 

 

So I upgraded my plan to the business plan, I have tried to use the branding option so the videos I share to customers will show my business logo and background image.
I have uploaded both the logo and background images and they show up on the previews but when you go to the shared link it just shows as the usual plain dropbox view.

Any ideas please.


Account Settings
dropbox business
  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi Madmaniakid ,

     

    Thanks for reaching out to us.

     

    Are you using the branding exclusively for videos ? Are you able to visualize it in presentations, documents or image files? 

     

    Can you please check this and get back to us? 

    • dreambox3323's avatar
      dreambox3323
      New member | Level 1
      4 days ago

      I notice this still hasn't been fixed. Once uploading logo and a background, it seems it can never be changed! Why would I pay to upgrade for a service like this?

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        4 days ago

        Are you on a paid plan or a trial?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!