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Forum Discussion

MoranMarcel's avatar
MoranMarcel
New member | Level 2
6 months ago

Can I change my anonymous mail sign-in and add my real email address to my account?

My email is a normal  **********@gmail.com and it is the email connected to my Dropbox account. When I initially signed in to Dropbox, I accidentally signed in as anonymous mail, i hurry up and pre...
Account Access
Account Settings
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey MoranMarcel, thanks for joining the Dropbox Community!

 

To make sure I understand correctly, you mean that you signed up with Apple and used the "hide my email" option, right?

 

In that case, can you try to add your real email address to your account, by following these steps and let me know how it goes?

 

Thanks!

MoranMarcel's avatar
MoranMarcel
New member | Level 2
6 months ago

And BTW, when i followed the steps you linked, it's seems like i already did it before (because it mentioned my GMAIL adress), but its NOT solving the problem, because when someone shares stuff with me i still get this notification:

**********@gmail.com was given access, but yourwe signed in as ******@privaterelay.appleid.com

😞

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Thanks for the update, MoranMarcel.

     

    So, if you go to the general tab in your account settings, which email address do you see associated with your account?

     

    Are you able to update the email address there to your real email address?

    • MoranMarcel's avatar
      MoranMarcel
      New member | Level 2
      6 months ago

      When i press on 'personal email' is shows my gmail adress, if i press 'edit' this message pops out:

      "

      For your security, Dropbox requires you to set a password to change your email.

      Dropbox will send an email to [removed per the Dropbox Community Guidelines] with further instructions. You may need to check your spam folder or unblock no-reply@dropbox.com."

       

      Why does it ask me to set a password? is it necessary?

      • MoranMarcel's avatar
        MoranMarcel
        New member | Level 2
        6 months ago

        Still didnt get a soloution how to get rid of the FAKE email 😕

        i dont understand what is going on if the email that shows under 'personal email' is already my Gmail.

        but the fake one still making troubls.

        this is really frustrating!

        such a small mistake shoudnt be that hard to revers.

        please help me DELETE completely the FAKE MAIL. i dont want my GMAIL to be hidden.

        is that something you can do? or am i stuck with it forever? 

        i dont know what else to do...

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