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FS65's avatar
FS65
Explorer | Level 4
2 years ago

Desktop app logging me in automatically after I log out

i have multiple accounts and when i try to log in to an account i am automatically being logged in to the account i have just logged out of and there is no option to log in to another account. im usi...
Account Access
Account Settings
Desktop
Dropbox Basic
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey @FS65, thanks for letting us know.

 

You're referring to logging out and logging in to the Dropbox desktop app, correct?

 

Once you log out, it should give you an option to login to any account you want.

 

Can you send us a screenshot showing what you're seeing on your end instead, right after you log out?

 

Just make sure to not show your email address/password etc. on the screenshot.

 

Thanks in advance.

FS65's avatar
FS65
Explorer | Level 4
2 years ago

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the screenshots, FS65!

     

    Since you're using the browser to sign in to the desktop app as well, is it possible that on the browser you're logged in to the account you don't want?

     

    Can you try logging in without the browser?

    • FS65's avatar
      FS65
      Explorer | Level 4
      2 years ago

      i dont use the browser to log in i use the app. it is opening the browser automatically to log in when i open the app

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        If you first log out of Dropbox on the website, do you get the same behavior when you try to sign in on the app?

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