We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

TRD-'s avatar
TRD-
New member | Level 2
3 years ago

Dice captcha is an atrocity

The "add dice up to 14" captcha - five times in a row - with a time limit - grainy images - that resets if you get one single wrong answer is absolutely not a test of me "being human". It is a frustrating and ridiculous waste of time that is not disability friendly and simply impossible under some internet conditions. Personally, I already detest dropbox and only use it when forced to by external collaborators. Every time I am forced to use it there is some fresh hell you have invented to make the experience even worse.

 

Doing fieldwork where I had patchy internet and a small screen this captcha was impossible for me. It delayed file sharing for about a week. Get rid of it. I can only imagine how impossible this must be for someone with dyslexia, and there doesn't seem to be any way to ask for an alternate test. Frankly I can't believe someone hasn't sued you for discrimination yet.

  • gg yy's avatar
    gg yy
    New member | Level 2

    You know its bad. You know it because others have mentioned it.

    And the 'people' who implemented it must have known. Probably thought it was amusing. Sickos.

    And yet you do nothing.

    You lost a business customer.

    I hate dropbox with every fibre of my being.

  • taherrera's avatar
    taherrera
    New member | Level 2

    I diched dropbox a long time ago. Now a friend shares me video and your **bleep**ty service asks to solve the dice 10 times in a row. Never using this crappy software in my life.

     

    PS: I just made an account to only comment on this. lol

  • jackngan's avatar
    jackngan
    New member | Level 2

    It is horrible and I wasted 30 minute and it did not let me go though and I am quite sure I did the right math!! It is ridiculous!

  • Adamspark's avatar
    Adamspark
    New member | Level 2

    It doesn't even clarify if I should add only the tops... the numbers.. or the dots.. wth???

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    Hey TRD-, thanks for posting here!

    Your comments on our captcha has been really helpful, and I will make every effort to ensure that your voice is heard.

    We pay attention to your comments, and posts since it helps us understand how Dropbox fits into and influences your everyday routine.

    Your input has been really beneficial, and I will do everything in my power to ensure that your voice is heard.

    I'll pass along your comments to the proper departments so that we can continue to improve.

    If you need anything else, I'm here. 
    • mschneide's avatar
      mschneide
      New member | Level 2

      I AGREE. I just wasted 20 minutes trying to get through it. I was trying to use Dropbox to file share, but I ran out of space. I was TRYING TO PAY for an upgrade-- literally buying the service, and I cannot get through it. Absolutely horrific and disability un-friendly. I've decided to use google drive instead. Absolutely ridiculous.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!