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Forum Discussion
Dropbox captcha error
Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication.
I ran a scan on my computer, and performed the following:
- restarted the computer
- cleared the cookies/history
- tried in incognito mode
- disabled the firewall temporarily
- tried in different browsers
- made sure pop ups are allowed in the browser
- Allowed cookies to be run on the site
- ensured the browser was up to date (Using Chrome)
I keep getting this error and am unable to log into Dropbox
- Hannah
Dropbox Staff
Hey jbneubauer, thanks for bringing this to our attention.
Can you let us know if your experience changed when you tried from a different browser? Did you get the same error?
Have you also tried from an incognito window?
Keep me posted.
Sadly, the login that blocks access is required to comment on the issue. Practically Dilbert-ish to block support on login issues with a login requirement 🙂
This is the same behaviour whether on wifi, or on private mobile-phone hotspot. My Mac is new and fairly standard-config, so it must be similar to any standard Mac config you'd use for testing. Safari (because it came with the Mac and is supported). All updated to today's latest Safari (16.3 (18614.4.6.1.6)) and MacOS (13.2.1 (22D68)). Private Browsing has similar behaviour.
Is it possible your captcha popup is behaving like the popup ads we used to see? Where a popup comes from a different domain than the originating page?- Walter
Hey Chickenandprawn, sorry to hear about this.
Does this persist on other browsers as well?
If you happen to have an antivirus, VPN, or firewall running on your computer, you could try temporarily disabling them as well.
