We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

algae-jacket's avatar
algae-jacket
Explorer | Level 3
2 years ago

"DROPBOX_ROOT_DUMMY_FILENAME…_TO_USERS" failing to sync

I'm using Dropbox v180.4.4912 on macOS 13.5 on an Apple Silicon Mac mini. If it helps, I'm also using Maestral 1.8.0 (both GUI and daemon) on a different Mac.   I have a persistent sync issue in my...
Desktop
Error Messages
Mac
algae-jacket's avatar
algae-jacket
Explorer | Level 3

Tried it just now. Didn't find any file that turned up for DROPBOX_ROOT_DUMMY_FILENAME.

 

Of course, this probably isn't the whole filename, but I don't have a way to get at the full filename without the middle being elided.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi algae-jacket, does this file exist in the Dropbox folder on the other device using Maestral?

  • algae-jacket's avatar
    algae-jacket
    Explorer | Level 3
    2 years ago

    As far as I can tell, no. I ran 

    find . -name "*ROOT*"

    in my respective Dropbox folders and no matches happened.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey algae-jacket, sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if this persists? 

      • algae-jacket's avatar
        algae-jacket
        Explorer | Level 3
        2 years ago

        Held down the option key and clicked on both buttons.

         

        The (2) badge persisted.

         

        I quit and restarted Dropbox.

         

        The (2) badge came back after a bit.

         

        Anything else I could try?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!