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Forum Discussion

GennadyKarasev's avatar
GennadyKarasev
Helpful | Level 5
2 years ago

Email notification settings are ignored

Why do i get spam emails from dropbox? My email settings are off for any emails (news).     
emails
Notifications
  • Walter's avatar
    Walter
    2 years ago

    Hey Gostan, thanks for your patience while we were looking into this internally.

     

    We heard back from the team and this issue seems to be resolved now.

     

    Let us know if anything else comes up!

stupidd's avatar
stupidd
New member | Level 2
2 years ago

I got an e-mail message titled "A message from Dropbox: Please consider backing up your computer" and at the bottom of that message it says "Want to stop getting tips from Dropbox? Unsubscribe"

Which is a link, and the link just takes me to the preferences page where the "tips" category is already unchecked. 

 

I contacted support and they just forwarded me to the community.   Any ideas on how to stop all of the spam messages from Dropbox?

  • poetnerd's avatar
    poetnerd
    Explorer | Level 4
    2 years ago

    I followed the unsubscribe link.

    It shows that ALL news, tips, etc. are unsubscribed.

    STILL I am receiving these annoy-o-grams.

    There seems to be no way to report this problem.

    I have been a dropbox user for YEARS. I recommended to a non-profit I am associated with that they get a professional account, which they did.

    These annoy-o-grams only recently started coming to me.

    I think the unsubscribe system broke recently.  Alas, there is no way to report it.

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