You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

GennadyKarasev's avatar
GennadyKarasev
Helpful | Level 5
2 years ago

Email notification settings are ignored

Why do i get spam emails from dropbox? My email settings are off for any emails (news).     
emails
Notifications
  • Walter's avatar
    Walter
    2 years ago

    Hey Gostan, thanks for your patience while we were looking into this internally.

     

    We heard back from the team and this issue seems to be resolved now.

     

    Let us know if anything else comes up!

stupidd's avatar
stupidd
New member | Level 2

I got an e-mail message titled "A message from Dropbox: Please consider backing up your computer" and at the bottom of that message it says "Want to stop getting tips from Dropbox? Unsubscribe"

Which is a link, and the link just takes me to the preferences page where the "tips" category is already unchecked. 

 

I contacted support and they just forwarded me to the community.   Any ideas on how to stop all of the spam messages from Dropbox?

poetnerd's avatar
poetnerd
Explorer | Level 4
2 years ago

I followed the unsubscribe link.

It shows that ALL news, tips, etc. are unsubscribed.

STILL I am receiving these annoy-o-grams.

There seems to be no way to report this problem.

I have been a dropbox user for YEARS. I recommended to a non-profit I am associated with that they get a professional account, which they did.

These annoy-o-grams only recently started coming to me.

I think the unsubscribe system broke recently.  Alas, there is no way to report it.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!