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Forum Discussion
Email notification settings are ignored
Why do i get spam emails from dropbox? My email settings are off for any emails (news).
I've had a Dropbox account for many years. In the last few weeks, I've started getting emails from Dropbox containing general advice about using Dropbox.
The footer of the message says "Want to stop getting tips from Dropbox? Unsubscribe".
Clicking that link takes me to my Notifications settings page, which looks like this:
with the "Tips on using Dropbox" checkbox already unchecked (as it has been for probably the last seven or eight years at least).
So it looks to me as if I've already opted-out of Dropbox's emailed tip messages, but Dropbox is mailing me anyway.
Is there something else I need to do to get Dropbox to honor my preferences, or do I need to handle this at the spam-filtering level?
Hannah
Dropbox Staff
Dropbox StaffHey angusm, thanks for bringing this to our attention.
Can you please let us know which email address this email came from?
Is the address one of the official Dropbox ones?
Keep me posted.
Thanks for your reply.
The 'From' line of the message says that it's coming from "no-reply@em-s.dropbox.com" .
The message is signed using DKIM for that address, and it's sent through the 'mailgun.org' mailing service.
- Nancy
Hey angusm!
Can you also upload couple of screenshots of the emails you keep receiving from Dropbox? That’ll help me assist you further.
Just make sure your email address isn’t showing on any of these screenshots, due to security reasons.
I get a huge number of emails (and spam phone calls) daily. Please pass on to DropBox that their contribution to this is not appreciated! It takes a considerable amount of time to weed out the crap from the legitimate. My phone and email are PERSONAL, not a public billboard for DropBox or anyone else's use!
