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Forum Discussion
Email notification settings are ignored
Why do i get spam emails from dropbox? My email settings are off for any emails (news).
I cancelled my paid Dropbox plan on 2/28/23. Then I received unwanted promotional emails from Dropbox on 3/23/23 and 4/3/23. When I tried clicking the unsubscribe link at the bottom of each email, it took me to the Dropbox log in screen. Upon logging in, it took me to my account notification settings. As you can see in the screenshot below, I don't have any email notifications turned on except for when a new log in or device is detected.
How do I unsubscribe? I cannot find a support email address or phone number anywhere, and apparently because I am no longer a paid user I have no other way to contact support.
- Walter
Dropbox Staff
Hi there 30003000, thanks for bringing this to our attention.
Can you please clarify the content of the email and if you've tried clicking on the unsubscribe button from a logged in state to see if that makes a difference?
Any additional information is more than welcome!
Hi Walter,
Below is a screenshot of the most recent email I received.
As stated in my first post, when I click the "Unsubscribe" link it takes me to a log in screen. Upon logging in, it takes me to my notification preferences which do not have any subscriptions checked.- Hannah
Hey everyone, I wanted to let you know that a fix has been implemented for this issue.
You shouldn't be receiving these emails any more, if you've unsubscribed from the option at the bottom of those emails.
If you see that you're still having issues, please let us know.
