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Forum Discussion

GennadyKarasev's avatar
GennadyKarasev
Helpful | Level 5
2 years ago

Email notification settings are ignored

Why do i get spam emails from dropbox? My email settings are off for any emails (news).     
emails
Notifications
  • Walter's avatar
    Walter
    2 years ago

    Hey Gostan, thanks for your patience while we were looking into this internally.

     

    We heard back from the team and this issue seems to be resolved now.

     

    Let us know if anything else comes up!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there 30003000, thanks for bringing this to our attention. 

 

Can you please clarify the content of the email and if you've tried clicking on the unsubscribe button from a logged in state to see if that makes a difference?

 

Any additional information is more than welcome! 

30003000's avatar
30003000
New member | Level 2
2 years ago

Hi Walter,

Below is a screenshot of the most recent email I received.

As stated in my first post, when I click the "Unsubscribe" link it takes me to a log in screen. Upon logging in, it takes me to my notification preferences which do not have any subscriptions checked.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey everyone, I wanted to let you know that a fix has been implemented for this issue.

     

    You shouldn't be receiving these emails any more, if you've unsubscribed from the option at the bottom of those emails.

     

    If you see that you're still having issues, please let us know.

    • Gostan's avatar
      Gostan
      New member | Level 2
      2 years ago

      Hi Hannah!

      I have just received a promo email from Dropbox. FYI all my marketing email options have been left unchecked for years.

       

      Here is the email:

       

      and here is notification options in my account:

      What can I do to make these settings stick?

       

      Thanks!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Gostan, thanks for your patience while we were looking into this internally.

         

        We heard back from the team and this issue seems to be resolved now.

         

        Let us know if anything else comes up!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey 30003000, I've just sent you an email, so we can look into your issue internally, so when you have a moment, please make sure to get back to me.

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