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Forum Discussion

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi RotGBI, thanks for posting here today! 

 

That's rather odd. Can you try to request a new verification code, using a different browser entirely? 

 

Let me know if anything changes!

RotGBI's avatar
RotGBI
Explorer | Level 3
2 years ago

Hi - yes I have requesting new verification codes, and tried in both Google Chrome and Safari browsers, including incognito/private modes and get the same message each time.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi RotGBI, could I then send you an email, in order for us to have a closer look into this? 

    • RotGBI's avatar
      RotGBI
      Explorer | Level 3
      2 years ago

      Hi, yes please. I ask that you get in contact via [email removed as per Community Guidelines] 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi RotGBI, I just sent you an email! 

         

        Keep in mind that the only email address we can use in order to reach you, is the email address that your Community profile is linked to. It wouldn't be the one you provided on your end.

         

        Feel free to respond back to me, and we'll take it from there!

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