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Forum Discussion
Error 500 when verifying a change of email address
Hi, we are attempting to change our "work email" in our settings, when we get the verification email through, we click the link to verify and get an Error 500.
Hi - yes I have requesting new verification codes, and tried in both Google Chrome and Safari browsers, including incognito/private modes and get the same message each time.
Megan
Dropbox Staff
Dropbox StaffHi RotGBI, could I then send you an email, in order for us to have a closer look into this?
Hi, yes please. I ask that you get in contact via [email removed as per Community Guidelines]
- Megan
Hi RotGBI, I just sent you an email!
Keep in mind that the only email address we can use in order to reach you, is the email address that your Community profile is linked to. It wouldn't be the one you provided on your end.
Feel free to respond back to me, and we'll take it from there!
Hi Megan, to be honest that is part of the problem. We no longer have access to the email our Dropbox account is set up for, hence why we're looking to change it, but we receive the Error 500 message when we go through the process of verifying the updated email.
