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MS312's avatar
MS312
New member | Level 2
4 months ago

Error when trying to sign in on the mobile app

I can sign-in with no problem on my laptop, but I am getting an error message when trying to log-in to the mobile app. It says "sign-in failed. The provided user information isn't valid. What is the ...
Account Settings
Error Messages
Mobile
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi there, MS312, thanks for bringing this to our attention.

 

Are you using a Basic free account? 

 

And if so, is it possible that you've already hit your 3 device limit?

 

If you already have 3 devices connected to your account, you won't be able to connect another one, unless you remove one of the existing ones.

 

You can find all your connected devices in the "devices" section of your account settings here.

 

Let me know what you find.

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