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kNuTz's avatar
kNuTz
Explorer | Level 4
3 months ago

Error when trying to share a folder with a specific email address

I have a dropbox shared folder set up and shared with a couple email addresses. I tried to share this to another email address and it keeps coming back with the error message: One or more names or email addresses you entered are invalid.

 

This email address does exist and I can send/receive emails with no issues. I tried removing the other user in case there was a share limit, same error. Tried creating a new shared folder, same error.

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  • Hannah's avatar
    Hannah
    3 months ago

    Hey kNuTz, thanks for letting us know about this.

     

    Are you sharing this folder with edit permissions with these users?

     

    Is it possible that the email address in question is not associated with a Dropbox account?

     

    Keep me posted.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey kNuTz, thanks for letting us know about this.

     

    Are you sharing this folder with edit permissions with these users?

     

    Is it possible that the email address in question is not associated with a Dropbox account?

     

    Keep me posted.

    • kNuTz's avatar
      kNuTz
      Explorer | Level 4
      3 months ago

      Hey Hannah thanks for getting back to me. Yes it ended up being the individual didn't set up a Dropbox account in order for the share to work! I did think there was a prompt when sharing to invite the recipient to Dropbox, all sorted now though thank you.

      • T_theresa_A's avatar
        T_theresa_A
        Icon for Community Manager rankCommunity Manager
        3 months ago

        Hi kNuTz! I am so glad that you got your folder shared and it all got sorted on your receivers end. I'm Theresa, one of the Community managers here at Dropbox and I'd love to hear how you're using Dropbox if you're up for sharing 😊 I'm always so curious about how people use Dropbox daily - you never know what cool tips might be worth passing along to you or our team! ðŸ’«

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