You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Sasq's avatar
Sasq
Helpful | Level 5
4 years ago

Free Account Hacked - Password and e-mail changed

I think someone got the password to my Dropbox account and changed the associated password and e-mail account.  Is there anything I can do?   Thanks   edit: I see someone else had the same pr...
Account Access
Account Settings
Security
  • Sasq's avatar
    Sasq
    Helpful | Level 5
    4 years ago

    Thanks Mark.  I'm sorry, in my haste I forgot to add that they apparently changed the email associated with the account.  Any way to handle that situation?

     

    • CurtNi's avatar
      CurtNi
      New member | Level 2
      4 years ago

      I met same problem. Please help me, too.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hey Sasq & CurtNi, thanks for posting your question here. 

        Would it be okay for me to reach out via email, so we can have a closer look into this? 

        Let me know.
    • Tyrone2015's avatar
      Tyrone2015
      Explorer | Level 3
      4 years ago
      I Have the same problem as you. Plaese help
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hey Tyrone2015, thanks for the nudge and I'm sorry to hear about this.

        Can I reach out to you via email, to see what we can do?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!