You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Sasq's avatar
Sasq
Helpful | Level 5
4 years ago

Free Account Hacked - Password and e-mail changed

I think someone got the password to my Dropbox account and changed the associated password and e-mail account.  Is there anything I can do?   Thanks   edit: I see someone else had the same pr...
Account Access
Account Settings
Security
Litenfiat's avatar
Litenfiat
Explorer | Level 3
4 years ago
Hi,

I have the same problem and I have e-mailed the support twice but no answer in two weeks…
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey there Litenfiat - thanks for joining the discussion here and sorry to hear about this.

    Since you've already contacted our Support team via email, could you let us know your ticket IDs in order to look them up in our system?

    Thanks a bunch!
    • Litenfiat's avatar
      Litenfiat
      Explorer | Level 3
      4 years ago
      Hi, it’s #13867700
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        This ticket seems to be closed Litenfiat

        Would it be OK if I sent you a new one to the email address that's associated with your profile here on our Community?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!