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Forum Discussion
Full deinstallation of Dropbox on OSX 13.3.1
I changed my the OSX user name (which is uncommon, but totally OK) and Dropbox now complains that it cannot get access to the Dropbox folder under the old user name (because this folder obviously does not exist any more).
The problem is that this information is apparently stored in some very weird place on my hard drive, because even if I delete all (know) Dropbox files and if I reinstall Dropbox, it does *not* ask my for my account information, but it rather keeps asking me access to the (not existing) Dropbox folder under the old user name.
After having deinstalled Dropbox, it should in fact not even know that such an old folder ever existed.
Here is my question: please provide a list of all files and folders that Dropbox stores on my Mac (OSX 13.3.1) so that I can delete all of them create a fresh installation of Dropbox. The solution "log out from Dropbox" is not feasible, as Dropbox would not start.
I also followed the "complete" reinstall and it did NOT work.
Again, and it takes me wonder that nobody knows about this, there must be some obscure place in which the dropbox app stores (on OSX) the path to the dropbox folder.
In the end the solution was that I created the Path (under the old username) that dropbox wanted to access and now it "works".
However, this should not be a "solution", especially for a program that manages my data.
- Rich
Super User II
petergrubercom wrote:
I changed my the OSX user name ... and Dropbox now complains that it cannot get access to the Dropbox folder under the old user name
You need to perform a complete reinstall. Not sure if the procedure has changed with the new Mac update, but try to follow the steps posted by Stefanie in the following thread:
I followed these and it did NOT help.
Again, Dropbox stores (at least in part) some account information in a weird place. It would nice to get a complete list of all the files that Dropbox writes to my Mac.
- Jay
Dropbox Staff
Hi petergrubercom, while we don't have a complete list, as it varies depending on machines and OS, however, the steps in the advanced reinstall article do list some other directories.
