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Forum Discussion
How can I clear Dropbox notifications?
I have two questions:
1. How can I clear Dropbox notifications? I am using the latest version of Dropbox on my iPhone 10 (it was updated recently). The Dropbox app keeps show a "2" on the notifications icon in the upper right of the Home screen. When I tap on that it shows 6 unread notifications. When I tap on any of the notifications, nothing happens.
2. How do I find out the version number of my Dropbox app?
Thank you
- Hannah
Dropbox Staff
Hey JB2023, thanks for posting your question to the Dropbox Community!
Can you tap on "account", then on the gear icon and then on "clear cache" to see if that helps with the "2" on the bell icon?
Following the same steps (before clear cache) will also show you the version of the Dropbox app.
Let me know how it goes.
Having this issue with iOS 16.3.1, app version 320.3. Marking all notifications as read does nothing, opening individual notifications did not work, and clearing cache did not solve the problem. Previous replies indicate that signing out/in and reinstalling the app may work, but will reset some settings such as passcodes and camera upload. I've spent quite some time personalising those options and I do not want to go through the hassle of setting up these again when it is evidently a bug. Looking forward to this being fixed in the next version.
iPad notifications won’t go away. Can’t clear them, can’t mark them Read, badge won’t clear. Tapping some of them opens the camera (!)
I went to Safari Dropbox site to find a solution. That site is too much! Pop ups galore, the Cookies Accept All box won’t close no matter how many times I tap X. What is up.Several postings here discuss a number in a red circle on top of the Dropbox icon. Clicking the icon opens a dialog box with no Notifications tab. Here is one reason why this might happen:
If you have your Windows 10 or 11 desktop right-click > display settings > system scaling and layout control set to 125% or 150%, the top of the Dropbox dialog box will be cut off, so you can't see the Notifications tab (for a bunch of useless notifications sent by Dropbox). Change your scaling temporarily to 100% in order dismiss the notifications that are causing the number in a red circle, so you can see the synchronization indicator again.
This is probably due to a bug in Dropbox that ignores system scaling when displaying the dialog box. At least here is how you can work around the bug.
