We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Xrated666's avatar
Xrated666
Helpful | Level 6
2 years ago

How do I end "Background items Added" Notification and/or Process?

I uninstalled Dropbox but keep getting this annoying notification on my mac that Dropbox is adding items that can run in the background even though the app is deleted and it is disabled in the appropriate setting. How do I get this to end once and for all? Thanks!


 

  • I might have discovered a possible fix. Deleted the files as instructed in screenshot, emptied trash then restarted my mac and haven't had the problem or that pesky notification yet.  🤞

     

     

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    think this is a bug in Apple Ventura OS actually as I'm getting it for lots of different apps at the moment. It started when I updated to 13.1

    • johnsheffernan99's avatar
      johnsheffernan99
      Helpful | Level 5

      Having the same issue after I tried to cut down on the number of background apps on my Mac running Ventura 13.1.  But even turning them back on still getting 2-3x messages on startup.  

       

  • In trying to get rid of some Dropbox error messages on startup (see below), I managed to mess up my dropbox setup and now it won't start.  See error log even more below. I reinstalled app from download. 

     

    Any help appreciated.

     

    John

     

     

     

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 163.4.5456
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 57
    bn.is_frozen: True
    machine_id: c063ef3d-8d69-5445-9c18-9f52389f11f9
    pid: 1039
    ppid: 1
    uid: 502
    user_info: pwd.struct_passwd(pw_name='johnheffernan', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='John Heffernan', pw_dir='/Users/johnheffernan', pw_shell='/bin/bash')
    effective_user_info: pwd.struct_passwd(pw_name='johnheffernan', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='John Heffernan', pw_dir='/Users/johnheffernan', pw_shell='/bin/bash')
    euid: 502
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'johnheffernan', '_nsurlstoraged'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'johnheffernan', '_nsurlstoraged'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
         real_path='/'
                mode=0o40755 uid=0 gid=0
         parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/johnheffernan'
    appdata: '/Users/johnheffernan/.dropbox/instance1'
             real_path='/Users/johnheffernan/.dropbox/instance1'
                    mode=0o40700 uid=502 gid=20
             parent mode=0o40700 uid=502 gid=20
    dropbox_path: '/Users/johnheffernan/Library/CloudStorage/Dropbox'
                  real_path='/Users/johnheffernan/Library/CloudStorage/Dropbox'
                        mode=0o40755 uid=502 gid=20
                  parent mode=0o40755 uid=502 gid=20
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                          mode=0o100755 uid=502 gid=20
                    parent mode=0o40755 uid=502 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                          not found
                    parent not found
    tempdir: '/var/folders/0z/wf0s01md3yd_lc2vy_m4t_vh0000gp/T'
             real_path='/private/var/folders/0z/wf0s01md3yd_lc2vy_m4t_vh0000gp/T'
                    mode=0o40700 uid=502 gid=20
             parent mode=0o40755 uid=502 gid=20
    Traceback (most recent call last):
      File "dropbox/client/main.pyc", line 5165, in _setup_root_for_account
      File "dropbox/sync_root/helpers.pyc", line 467, in get_root_for_account
      File "dropbox/foundation/futures/basic.pyc", line 853, in result
      File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
    dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/a3368d78-5ea7-42b7-9c24-4513fa6fef58‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/a3368d78-5ea7-42b7-9c24-4513fa6fef58‘.}

     

  • Xrated666's avatar
    Xrated666
    Helpful | Level 6

    I might have discovered a possible fix. Deleted the files as instructed in screenshot, emptied trash then restarted my mac and haven't had the problem or that pesky notification yet.  🤞

     

     

  • Simobyst's avatar
    Simobyst
    New member | Level 2

    I had this problem and a person on Apple Senior support helped me with it!

     

    Write this into spotlight search:

     

    ~/Library/LaunchAgents

     

    Then you simply delete the files that cause the notification issue.

     

    You can alternatively install a cleaning program such as CleanMyMacX or Avast cleanup.

    • BobDTA's avatar
      BobDTA
      New member | Level 2

      Thank you, thank you, thank you!!!!

  • jamesatkins's avatar
    jamesatkins
    Explorer | Level 4

    I can't get rid of this relentless notification.

    "Dropbox" added items that can run in the background. you can manage this in the Login items settings."
    I go to Login items and dropbox starts at login - fine. But the notification just won't got away. This is since the latest update. 168.4.4802 on Ventura 13.2.1
    I get this several times per work session. I've turned 'notifications' off for dropbox too.

    I'd like to return to the previous version please -- this version is terrible. Dropbox customer for nearly 10 years.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Hey jamesatkins, thanks for bringing this to our attention.

       

      It's not actually possible or supported to go back to a previous version of the Dropbox app, but we do appreciate your feedback.

       

      What's the app's current syncing status, if you hover over the Dropbox icon?

       

      Let me know and we'll go from there.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Thanks James.

       

      I moved your post to this relevant thread. Can you take a look at the replies and solution above, to see if it helps?

      • Xrated666's avatar
        Xrated666
        Helpful | Level 6

        Thanks so much you are very kind. I was able to finally get it solved using the instructions I had posted. No more annoying notifications. Best wishes!!! 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!