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Forum Discussion
How do I sign in to my Dropbox account if I've made too many login attempts?
I have a problem logging in after I did phone reset.
At first I thought that maybe I am entering wrong password so I did password reset as well but it doesn't help.
I waited for hours but nothing is changing.
I tried to uninstall and install app again but problem still persists.
The three steps sollution that has worked out:
- Login to your dropbox account trough the website.
- Go to your profile and activate Two Factor authentication.
- Try to log again in the device/app you want, After provide the password it should ask for the security code just generated, provide it and you will be good to go.
That's the only sollution so far and was provided by the community, not even the Dropbox support although is a long time subject.
PS: Thank you @Andrew C.
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Message calling the attention addresed to Dropbox Customer service Team
In this sense dropbox support should be more proactive and add a message at the end of the reset password notification e-mail and also to the FAQ.
That would reduce the ammount of tickets open on your side, customers will be self served and the forum won't be populated with long tail and spread messages regarding an issue that could be easily solved.
Same issue here, can't login to android app on my new Samsung Galaxy S6 edge ('too many failed logins'). This issue applies only to the dropbox app on this particular device. No problem logging in to the app on my old phone, pc, or web browser.
Same here wtf is Dropbox staff doing? Pull your heads out of your ass and fix this
Dear German F. and Andrew C.,
Thanks for your kind help.
I started this procedure, received a SMS code to my phone, entered this on my screen, received 10 secure codes, saved these codes in a secure spot, and then I logged into the Drop Box desktop App via both of my Windows 10 computers. I was never asked for any code and I logged in just fine. I thought something was wrong because I was supposed to be asked for a code and that didn't happen. I went back to the DropBox via a web browser and in my settings and it says that Two Factor Authentication is not enabled.
No idea what happened...........this is a bit concerning.
I can log in now, but I have no idea what happened or the reason why. Followed all procedures correctly. Now drop box has my phone number, I hate giving this out.
-MC
Update: i managed to solve the problem by logging in from my computer and changing the email address. I haven't tried to change back to the old email, to see if that solves the issue, because i have plenty of emails and i really don't care which one i use for dropbox. And i was glad i finally managed to make it work anyway :)
Same problem after resetting device. Nexus 6p
Same here with Samsung Galaxy Tab S2 and also with Xperia Z5
Same here.
Thanks Andrew! Had a same problem and this solved it. I would never have think of that!
It works perfectly now.
Andrew C. thank you!!
Hi all,
it was working fine until yesterday but today its not working on my android S5 mini. it gives the same error as above snapshot. Andrew C's . solution should have worked but im' not receiving any SMS to verify 2 step verification and QR code reader says the code might be corrupt or incorrect. So its not working... However its working fine on my laptop {both app. version as well as web interface}, I have logged off and logged in again on the laptop - works on both app. as well as web... Not sure why isn't it working on the Android.... On the phone i have removed the update for dropbox, uninstalled the app., reinstalled and tried again - Unsuccessful.
Seems to be a glitch w.r.t. android...Somebody from dropbox please fix this at the earliest, its so frustrating.
