You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
How do I sign in to my Dropbox account if I've made too many login attempts?
I have a problem logging in after I did phone reset.
At first I thought that maybe I am entering wrong password so I did password reset as well but it doesn't help.
I waited for hours but nothing is changing.
I tried to uninstall and install app again but problem still persists.
The three steps sollution that has worked out:
- Login to your dropbox account trough the website.
- Go to your profile and activate Two Factor authentication.
- Try to log again in the device/app you want, After provide the password it should ask for the security code just generated, provide it and you will be good to go.
That's the only sollution so far and was provided by the community, not even the Dropbox support although is a long time subject.
PS: Thank you @Andrew C.
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Message calling the attention addresed to Dropbox Customer service Team
In this sense dropbox support should be more proactive and add a message at the end of the reset password notification e-mail and also to the FAQ.
That would reduce the ammount of tickets open on your side, customers will be self served and the forum won't be populated with long tail and spread messages regarding an issue that could be easily solved.
Where are the Developers?
Had to do a phone reset on my LG v10. Having the same issue. No problems logging in on website but can not do anything with the app
Update:
2 step verification allowed me to log in. Thank you for whoever gave that suggestion :D
Same here..this is ridiculous!!! Just roll back on update.Something!!
Yep. Me too.
MICHAEL C, YOURE A MARVEL.!!!
up and working again .... THANK YOU 😊
I too just ran into the same problem all of you are facing but I managed to get mine working again. When using the app go to sign up put your name in and use your normal login. I hope this helps.
I had the same problem today after factory-reset on my Note 3.
I solved it that way:
I uninstalled Dropbox on my previous phone and it began working on my current phone. Either that worked, or the bug was fixed around the same time. I hope this works for those of you who still have your previous device.
I retried sometime Saturday evening was able to sign into Dropbox without problems. They must have fixed the bug.
Yes this has been resolved now...
I uninstalled the updates of Dropbox and stopped the app. Then updated dropbox and started it again. I was logged in automatically.