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Forum Discussion
JC2444
4 months agoHelpful | Level 5
Received an email about locked state and that my account would be deleted, but I have a free account
Hi
I receive this email yesterday (see screenshot) stating my team is still in a locked state and if it was still in a locked state after August 15, 2024, the entire team will be deleted perman...
Eyad_dawalibi
New member | Level 2
My account was permanently deleted too even though I'm always using it and now I have files there which I want!! How can Dropbox do that!!
Eyad_dawalibi
31 days agoNew member | Level 2
Hi Eyad,
We’re letting you know that the Elements Experience team was permanently deleted because it remained in locked state past . This includes all admin and member accounts, as well as all files.
Folders shared with people outside your team will be deleted shortly, as we’re giving external collaborators a heads up that the folders will be deleted. Read more about what happens to your externally shared folders in our help center article.
If you have any questions or need help, reach out to us at any time.
Any now I can't do anything about it and I can't even contact support because I don't have access!!
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