Forum Discussion

Joel Poston Photography's avatar
Joel Poston Photography
Explorer | Level 4
6 months ago
Solved

How to turn off continuous requests to update app?

How do you stop the requests.  I have clicked the update tab several times but the requests keep coming.
desktop
Notifications
  • Megan's avatar
    Megan
    6 months ago

    Hey @Joel Poston Photography, have you changed the UAC settings on your machine to be more sensitive?

     

    Did you try to update the Dropbox desktop application manually using this link?

     

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey @Joel Poston Photography, let's jump right into this! 

 

Would you mind sending over a screenshot of the notification you're referring to, in order for me to have a visual? 

 

Also, what is the OS of your current device? 

 

Let me know more!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey @Joel Poston Photography, thanks for the update! 

         

        I sounds like the Dropbox desktop application is trying to update, and needs these permissions to do so, but it’s possible that another app or service is preventing the update.

         

        Are you running any apps that could interact with the Dropbox folder in some way, that could affect the app?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!