We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Parisg's avatar
Parisg
Explorer | Level 3
3 months ago

How to turn off multi-authorization?

How to turn of multi step authorzaton  
Account Access
Account Settings
  • Rich's avatar
    Rich
    3 months ago
    Parisg wrote:
    We have access to disable 2fa. We did that. But still asking for a code. We have 4 individuals trying to log in w un and pw. Still asking for a cod

    But where is it sending the code? If it's sending the code to the email address for the account, that's not multi-factor authentication and it can't be disabled.

Parisg's avatar
Parisg
Explorer | Level 3
Thank you very much. We have several individuals who need to get in. If she turns off 2 step via the phone text will we be able to get in if she puts in code from email
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey @Parisg, I hope you're doing well! 

 

Would you mind clarifying if you're talking about the security code, or our 2FA?

 

Do you have an issue not receiving the first or the second code? As for 2FA, in order to disable it, you'd need access to the Dropbox account.

 

Let me know more, and we'll take it from there!

  • Parisg's avatar
    Parisg
    Explorer | Level 3
    3 months ago
    We have access to disable 2fa. We did that. But still asking for a code. We have 4 individuals trying to log in w un and pw. Still asking for a cod
    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 months ago
      Parisg wrote:
      We have access to disable 2fa. We did that. But still asking for a code. We have 4 individuals trying to log in w un and pw. Still asking for a cod

      But where is it sending the code? If it's sending the code to the email address for the account, that's not multi-factor authentication and it can't be disabled.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!