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Forum Discussion
I can't login - I no longer have access to the email address and I'm still being billed.
Someone please help me. I don't have access to my email address anymore that my DropBox account was created under. I can't login to change the password or anything because the email was deleted. I do not even own the domain anymore. It's for an old business I used to own. I continue to get charged for DropBox and I cannot find a phone number to call the support team. Every time I try to make a complaint on the site I am asked to LOG IN and I can't... it's never-ending. Someone point me in the right direction, please.
- Megan
Dropbox Staff
Hi HaleyBrownWoods, thanks for posting here!
Things aren't looking very bright, since you have no access to the email linked to your Dropbox account.
However, I want to see how I can help with this. Would it be okay for me to send you an email, in order for us to have a closer look?
Let me know!
Yes, please! If you aren't able to access my contact email via my account here I am happy to post it. Thank you so much!
