You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
MegBelgium
5 months agoNew member | Level 2
I can't change the email address of my Dropbox account, as it's been hacked.
The e-mail I used fod my Dropbox account was hacked and I no longer have access to it. I have tried to change the address in settings, but the system will not accept the new address. Every time I log...
- 5 months ago
MegBelgium wrote:
I have tried to change the address in settings, but the system will not accept the new address.
What error message does it give when you enter the new address?
MegBelgium wrote:
... I no longer have access to it. ... Dropbox informs me that it can't access my e-mail address and I may lose my Dropbox account.
If you no longer have access to the email address but you can still access the account, your best option is to download all of your files and then create a new account. If you're unable to change the email address on the account, then without access to the current email address you will likely lose access to the Dropbox account. Assuming you can still access it now, download your files before it's too late.
Rich
5 months agoSuper User II
MegBelgium wrote:
I have tried to change the address in settings, but the system will not accept the new address.
What error message does it give when you enter the new address?
MegBelgium wrote:
... I no longer have access to it. ... Dropbox informs me that it can't access my e-mail address and I may lose my Dropbox account.
If you no longer have access to the email address but you can still access the account, your best option is to download all of your files and then create a new account. If you're unable to change the email address on the account, then without access to the current email address you will likely lose access to the Dropbox account. Assuming you can still access it now, download your files before it's too late.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!