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JGD 55's avatar
JGD 55
Explorer | Level 3
3 years ago

I can't receive the 6-digit code to log in to my Dropbox account

When trying to login problem, problem show‘s up, Dropbox send a 6-diget code to my email account, this never received
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
Hi JGD 55, and welcome to the Community. 

Can you clarify if the email address to which Dropbox should’ve sent the 6-digit code is accessible to you? 

If yes, I’d like you to check your spam folder, and let me know if the email is located there. 

Keep me posted for any updates!
JGD 55's avatar
JGD 55
Explorer | Level 3
3 years ago

Hi Nancy, th for your reply...

Yes, sure! The mail address is accessible and there is nothing in the Spam folder. 

Really strange!! 

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