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JGD 55's avatar
JGD 55
Explorer | Level 3
3 years ago

I can't receive the 6-digit code to log in to my Dropbox account

When trying to login problem, problem show‘s up, Dropbox send a 6-diget code to my email account, this never received
Account Access
Account Settings
emails
Security
Andrea211's avatar
Andrea211
Explorer | Level 3
2 years ago

hello guys,

i have a problem with my dropbox.
i have a free version so I have only 3 computer in my account.
I buy a new pc and when I did the login dropbox must send me an email with a code that never arrived. how I can resolve?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Andrea211, if I understand correctly, you're not receiving the one-time security code needed to login to your Dropbox account.

     

    Have you checked your spam folder, to see if the email went there?

     

    If not, make sure to also add no-reply@dropbox.com to your email contacts and try again.

    • Andrea211's avatar
      Andrea211
      Explorer | Level 3
      2 years ago

      Hello @Hannah,

      First of all thanks for your replay.

      yes I tried to did all because I read in other discussion this information. But I did't received anyway nothing.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        No worries, Andrea. 

         

        Can we send you an email, to look into this?

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