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JGD 55's avatar
JGD 55
Explorer | Level 3
3 years ago

I can't receive the 6-digit code to log in to my Dropbox account

When trying to login problem, problem show‘s up, Dropbox send a 6-diget code to my email account, this never received
Account Access
Account Settings
emails
Security
BTCA 's avatar
BTCA
Explorer | Level 3
2 years ago

As per a number of other messages of this sort, I cannot log into Dropbox using my primary account because I am receiving neither confirmation codes nor login links.  My IT support report that no emails from Dropbox are being received from the mail server, so this is not a situation where it is going into junk or otherwise getting filtered - nothing is coming at all.  I'm receiving emails from a bunch of other sources, so there isn't any issue with the email address itself.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi @BTCA, thanks for bringing this to our attention.

     

    Could you try adding no-reply@dropbox.com to your contacts list and try accessing your account again?

     

    If you notice the same results, can I then send you an email, in order for us to have a closer look into this? 

     

    Keep me posted! 

    • BTCA 's avatar
      BTCA
      Explorer | Level 3
      2 years ago

      Adding contacts or looking in junk folders isn't going to have any effect - no emails from Dropbox have arrived for [removed per Community Guidelines] at the *mail server* in the past week.  Our IT support can see emails from Dropbox to other accounts, but nothing to the account I am trying to log into (info@).  By all means, please send an email (preferably to the info@ account - I am only borrowing access to the gmail account to make a post here given that I cannot even sign into the community forum with my real account.)  If you cc [...] you will reach the IT person looking into this for me.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi from me as well, @BTCA! 

         

        Unfortunately, we can only reach out to you to the email address that's tied to your Community profile here. If you're having an issue with another Dropbox account, then we can look into this after that. 

         

        Is it OK to proceed? 

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