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Forum Discussion

Robert T.30's avatar
Robert T.30
Explorer | Level 3
21 days ago

I keep seeing a red exclamation flag on the Dropbox icon.

Why do I always see a red exclamation point on my Dropbox icon, but when I go online, there's no red icon, and no problems flagged? It's very annoying. 

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    21 days ago

    The red icon doesnt replicate online or to other devices. So it only shows on the device having an issue.

     

    If you go to the app and click on the icon and then click on your little name/image/letters at top right you can see a menu saying 'Sync Issues'. Have you checked that?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        20 days ago

        Hey Robert T.30, can you click on the Dropbox icon again and send me a screenshot of the window you see next? I’d like to have a visual and see what we can try from there.

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