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Forum Discussion

SusetteM's avatar
SusetteM
Helpful | Level 5
5 months ago

I need to change my email but I'm getting a message to contact the admin

I created a basic Dropbox account years ago and use it almost daily. I am sharing some folders with two other people. I want to change my email address, but when I use the form, Dropbox displays an i...
Account Settings
Dropbox Basic
  • Hannah's avatar
    Hannah
    5 months ago

    Hey SusetteM, thanks for reaching out to the Dropbox Community.

     

    If you're getting a message to contact your admin, when trying to change your email address, that indicates that you're signed in to a Dropbox team account, could that be the case?

     

    Also, which form are you referring to?

     

    Have you tried changing your email from this page?

     

    Keep me posted.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey SusetteM, thanks for reaching out to the Dropbox Community.

 

If you're getting a message to contact your admin, when trying to change your email address, that indicates that you're signed in to a Dropbox team account, could that be the case?

 

Also, which form are you referring to?

 

Have you tried changing your email from this page?

 

Keep me posted.

  • SusetteM's avatar
    SusetteM
    Helpful | Level 5
    5 months ago

    Thanks, Hanna. That was the page I using and it didn't work. However, I used one of my other email addresses and that did work.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Happy to hear that, SusetteM!

       

      If you need anything else, please let us know.

       

      Have a great day!

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