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elenima's avatar
elenima
New member | Level 1
30 days ago

I tried to log in to my account but a new one was created with the same email.

i tried to log in today to my account but a new one created and all my data are gone! i have emails that i can prove that i had account where people sharing stuff with me!  i don't want to talk to ...
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elenima's avatar
elenima
New member | Level 1
30 days ago

hello Megan 

yes it's empty! it's a brand new account! it's long since the last time i sign in to my account but i had important files in it! i can prove that i had one with stuff in it with the emails i was receiving when people were sharing files with me! 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    30 days ago

    Hey elenima, you mentioned it's been long since you last logged into your old account.

    I'm thinking: is it possible that it was deleted due to inactivity? If that's the case there's not much that we can do on our end about this.

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