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sp12RDH's avatar
sp12RDH
New member | Level 1
3 months ago

I want to change my emails for my Dropbox accounts, as one is a paid Dropbox account

I can't seem to figure out how to get ahold of ANYONE at Dropbox to help me fix my account. I am getting billed for the PREMIUM plan and not able to use any of it because I have 2 ACCOUNTS and therefore when try to I change my email, it isn't letting me. I USE the one tied to the email that isn't getting billed if that makes sense. I am super frustrated to the point of asking for a complete refund and just using a different service!!!!!!

account access
Account Settings
emails

3 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago
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    Since both emails are currently in use, you can change emails by using a third email address you're currently not using by following these steps.

  • sp12RDH's avatar
    sp12RDH
    New member | Level 1
    3 months ago
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    Yes. I apparently renewed my account under a different email [Removed as per Community Guidelines] and I use the account I have set up under [Removed as per Community Guidelines]

     I was billed 127.79 on 3/10/25. I tried changing the email address but that isn’t working because it says “an account with that email already exists “.

    I have been trying to fix this for months to no avail and am incredibly frustrated with the lack of support services. I don’t have time to deal with this on top of my job and everything else. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago
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    Hi sp12RDH, thanks for bringing this to our attention.

    I understand your frustration regarding this matter.

    Just to clarify, you're looking to swap the two email addresses for the Dropbox accounts, is that correct?

    Do you have access to both the email addresses?

    This will help me to assist further.

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I can't seem to figure out how to get ahold of ANYONE at Dropbox to help me fix my account. I am getting billed for the PREMIUM plan and not able to use any of it because I have 2 ACCOUNTS and therefore when try to I change my email, it isn't letting me. I USE the one tied to the email that isn't getting billed if that makes sense. I am super frustrated to the point of asking for a complete refund and just using a different service!!!!!!

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I can't seem to figure out how to get ahold of ANYONE at Dropbox to help me fix my account. I am getting billed for the PREMIUM plan and not able to use any of it because I have 2 ACCOUNTS and therefore when try to I change my email, it isn't letting me. I USE the one tied to the email that isn't getting billed if that makes sense. I am super frustrated to the point of asking for a complete refund and just using a different service!!!!!!

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Loves cats, writing fiction, Doctor Who, anime, manga and Steam!","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-12-02T02:31:27.257-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0zMzAyNDgtNDEyNWk0QzVGNTdGQTI4QzgzRDRD"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:mxpez29397/user:330248"},"ForumReplyMessage:message:826252":{"__typename":"ForumReplyMessage","uid":826252,"id":"message:826252","entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001019/message:826241/message:826252","revisionNum":2,"author":{"__ref":"User:user:1906828"},"readOnly":false,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001019"},"parent":{"__ref":"ForumReplyMessage:message:826245"},"conversation":{"__ref":"Conversation:conversation:826241"},"subject":"Re: I want to change my emails for my Dropbox accounts, as one is a paid Dropbox account","moderationData":{"__ref":"ModerationData:moderation_data:826252"},"body":"

Yes. I apparently renewed my account under a different email [Removed as per Community Guidelines] and I use the account I have set up under [Removed as per Community Guidelines]

 I was billed 127.79 on 3/10/25. I tried changing the email address but that isn’t working because it says “an account with that email already exists “.

I have been trying to fix this for months to no avail and am incredibly frustrated with the lack of support services. I don’t have time to deal with this on top of my job and everything else. 

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Since both emails are currently in use, you can change emails by using a third email address you're currently not using by following these steps.

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Hi sp12RDH, thanks for bringing this to our attention.

\n

I understand your frustration regarding this matter.

\n

Just to clarify, you're looking to swap the two email addresses for the Dropbox accounts, is that correct?

\n

Do you have access to both the email addresses?

\n

This will help me to assist further.

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