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Forum Discussion

New member | Level 2

12 months ago

Solved

I'm not receiving the email to verify my account, any help?

Hi I can't receive a verification email. I've requested multiple times. I have added no-reply@dropbox.com to my contacts. Please help. Vincent

Account Settings

Megan
12 months ago
Hey V1teo, I hope you're doing well!

Have you also tried requesting for the verification email from a different browser, or incognito mode, by any chance?

Keep me posted!

Icon for Dropbox Staff rank

Dropbox Staff

12 months ago

Hey V1teo, I hope you're doing well!

Have you also tried requesting for the verification email from a different browser, or incognito mode, by any chance?

Keep me posted!

V1teo
New member | Level 2
12 months ago
Hi Megan

Perfect, thank you I changed browser and it worked.

Also I have paid for a dropbox plus annual subscription via the Itunes app, but it's not showing on my account?
- Megan
  Dropbox Staff
  12 months ago
  Hey V1teo, awesome news!
  
  We're one issue down.
  
  As for your subscriptions: have you tried restoring your purchases by any chance?
  - V1teo
    New member | Level 2
    12 months ago
    Hi Thank you, that also works. Although it applied it to my personal account, as opposed to business account. Is there a way of changing that?

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